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 Telephone English - The Phrases

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PostSubject: Telephone English - The Phrases   Tue Apr 15, 2008 9:28 pm

There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:

Operator: Hello, Frank and Brothers, How can I help you?
Peter: This is Peter Jackson. Can I have extension 3421?
Operator: Certainly, hold on a minute, I'll put you through...
Frank: Bob Peterson's office, Frank speaking.
Peter: This is Peter Jackson calling, is Bob in?
Frank: I'm afraid he's out at the moment. Can I take a message?
Peter: Yes, Could you ask him to call me at . I need to talk to him about the Nuovo line, it's urgent.
Frank: Could you repeat the number please?
Peter: Yes, that's , and this is Peter Jackson.
Frank: Thank you Mr Jackson, I'll make sure Bob gets this asap.
Peter: Thanks, bye.
Frank: Bye.

As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English:


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